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We can't even tell you how often we hear from customers who share Steve Toback's sentiment (though, notably, often not his level of tech prowess.) "The real point of the post is this: I don't know if it's just me, but lately I've been afraid that, when
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By: Monica Do you feel like you can never control your cursor on your laptop when using the TouchPad? You accidentally open, close and execute random actions on your computer with the slight touch of your hand? Me too! You can lower the sensitivity of
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As millions of young Americans head to college this fall, they are sure to be toting their trusty laptops to campus. But how can they guarantee some feisty virus won’t destroy that “11th hour” paper and what can they do to protect their personal information
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support.com is honoring Simplify Your Life Week (August 1-7) by recommending the following tips to avoid complicating your life with computer problems: Avoid slow computer performance Getting rid of programs you don’t use and deleting unnecessary files
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Susan Ayers Walker of aarp.org writes about a common frustration among the baby boomer generation: what do you do when you are faced with technology problems ? Sure, you could call one of the kids and get some advice, but let's face it: unless your child
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One in five people is now packing a laptop on vacation. Small business owners are especially likely to bring their computers on vacation, with 75 percent checking in by phone or e-mail at least once a day while on vacation. In addition, nearly half of
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support.com's recently-launched Data Backup Service has caught the attention of PC World blogger Tom Spring. In his latest entry, Spring notes that support.com stands apart from other computer support companies by concentrating on fixing PC problems over
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By Nikhil Ok, so here is yet another example of home user cyber-woes! Yesterday morning I got a frantic call from my sister to help her out with her age-old home PC problem. She was quite disturbed since her entire personal data was stored on it and was
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My Favorite Windows Error: Unmountable Boot Volume by Chris B. Many people have at some point or another seen the dreaded “Blue Screen of Death” error in Windows. There’s nothing worse than sitting down to use your computer for the day only to be face-to-face
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ERROR: “The security certificate has expired or is not yet valid” Most people, from consumers to technical professionals, would look at this error as a medium to difficult issue. This error is a special one for me not only because of its ability to halt
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by Jennifer M. According to Gartner, Inc., an independent industry analyst firm, 20% of large companies will require those employees who work from home to buy their own notebook computer by 2008. And the more senior your position, the higher the chances—as
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by Jennifer M. Computer problems are emotional. We expect our computer to be there for us when we need it, but when it fails to work, we often feel disappointed and sometimes, well...embarassed - especially if we don't know how to solve the problem ourselves.
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by Jennifer M. Seems shocking, but when you take a moment to think about it most of us say, "just 65%?" We conducted a survey of 1,000 US broadband users to discover this interesting piece of data, and other interesting things as well. For example, did
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