support.com Blog

When Their Computers Go Bust, What Are Boomers To Do?

2008-08-18T18:56:00Z

Research Reveals Boomer’s Renowned “Do-It-Yourself” Drive Also Applies to Tech Problems, Often with Frustrating Results REDWOOD CITY , Calif., August 17, 2008 – The generation known for Beatlemania, Free Love and Rock and Roll are taking their place in another revolution—the Technology Revolution. Baby Boomers have wholeheartedly embraced home computers, according to a new study [i] conducted by support.com, the leader in solving personal computer problems quickly over a broadband connection. Not...(read more)

What's New in the Operating System and Browser Ecosystems?

2008-08-14T21:40:00Z

Windows XP and Windows Vista Operating Systems The Windows Vista blog is reporting that Microsoft is seeing a big shift to 64-bit PC's based on the number of 64-bit PCs connecting to Windows Update. In addition, Microsoft has just released a series of security updates for both Windows XP and Windows Vista according to Softpedia . Internet Explorer & Firefox Browsers While Firefox 3.0 & 3.01 have recently been released, ZDNet is reporting that the beta for Firefox 3.1 has been delayed by Mozilla....(read more)

Always Wanted a PC-Driven Home Theatre?

2008-08-07T19:02:00Z

MSNBC weighs in on how to set one up. And, of course, support.com is ready to help keep the hub PC running smoothly and safe from security threats....(read more)

support.com Offers Tips to End Tech-Related Homework Headaches

2008-08-06T17:59:00Z

These days, hungry dogs and sloppy siblings take a backseat to crashed computers and corrupted files as likely homework excuses. To avoid headaches down the road, getting technology ready for the school year is one prerequisite to add to the Back to School to-do list. support.com, a leader in delivering remote services to diagnose, repair and optimize personal computers, is ready to help with its PC Tune and Protect service. Whether your student lives at home or on campus, PC Tune and Protect will...(read more)

support.com Announces the UNOFFICIAL "John Mayer Friends and Family (and Fans!) Discount"

2008-08-01T18:38:00Z

Recent video circulating the internet shows that John Mayer has a second talent-- providing empathetic (though, in John's case, not wholly effective) tech support over the phone. Considering John is otherwise occupied with his Summer tour and not available to provide his services to everyone who may need them, support.com, a leader in providing remote services to diagnose, repair and optimize personal computers, thought we'd put together an UNOFFICIAL John Mayer Friends and Family (and Fans!) Discount....(read more)

Hey, John Mayer! If the music thing doesn't work out, give us a call!

2008-08-01T16:56:00Z

Check out John Mayer -- caught on tape by the paparazzi delivering the kind of expert, empathetic tech support worthy of a support.com work-from-home Solutions Engineer. As Jim Leff (writer, jazz trombonist, co-founder of Chowhound.com and someone I've had the pleasure of working with in a "previous life") proposes on his blog, " ...really, it also points out a huge untapped demand for super-patient newbie tech support (a much narrower service than what Geek Squad tries to provide)." We couldn't...(read more)

10 Efficiency Tips for Digital Photographers

2008-07-24T19:48:00Z

PC World weighs in on ways to take and share photos efficiently. For complete newbies to digital photography, support.com offers a Digital Camera Set-Up and training service that will have you ready to get the most out of your new camera in under an hour!...(read more)

Enter to Win a Colorful Dell Inspiron Laptop and $100 in Services!

2008-06-09T16:52:00Z

Enter once per day for your chance to win a colorful Dell Inspiron lapton and $100 in services from support.com! Between book reports, work brought home from the office, personal communication and household tasks like bill paying, a computer crash can bring the modern family to a screeching halt. support.com provides instant technology services remotely over the internet, so that all a busy woman needs to do is sit back, relax and watch while a North America-based service technician fixes the problem....(read more)

"Being Your Own IT Person Sucks!"

2008-06-02T23:02:00Z

We can't even tell you how often we hear from customers who share Steve Toback's sentiment (though, notably, often not his level of tech prowess.) "The real point of the post is this: I don't know if it's just me, but lately I've been afraid that, when I die and my life passes before my eyes, all I'll see is all the time I wasted screwing around with computers and other gadgets. And that scares me." We feel strongly that we offer a service that's not just for people who don't have the absorbed knowledge...(read more)

Microsoft Vista Problems Continue a Year Later

2008-05-22T16:49:00Z

In a blog that rings true for many support.com users, Susan Hanley at Network World talks about her ongoing frustrations with Vista. Twelve hours out of a weekend on the phone with offshore tech support sounds like enough to drive anyone batty! If you are experiencing continued issues with Vista, our expert technicians are ready and willing to help- and we promise, no phonetrees and all our support techs are North America-based. We know how frustrating it is to give up your weekends to these kinds...(read more)

Booby Trapped Media Files Snare 500,000+

2008-05-20T18:44:00Z

In one of the largest fake media outbreaks in years, more than 500,000 users might have been exposed to unsafe files. Read the story here , and remember to never open a file of unknown origin....(read more)

Tech Support for Moms: support.com is a Mom's Best Friend

2008-05-14T16:37:00Z

The mommy blog CoolFindsForMoms.com posted about their experiences with support.com. Check out their review here. We've always believed that we're offering a service that is perfect for SAHMs and moms in general (who inevitably end up being a home's IT department)- immediate service, no need to invite a stranger into your home, all the services happen "while you watch" so there is less of a chance of someone snooping though your private files... We're excited to see folks in the mommy blog community...(read more)

We're making the support.com blog easier to find

2008-05-12T16:57:00Z

By linking it to Technorati and other directories. Technorati Profile...(read more)

Anthony Rodio to Speak at the CONNECTIONS Conference, Santa Clara, June 24 2008

2008-05-09T16:21:00Z

Anthony Rodio , support.com's EVP of worldwide operations, will be speaking at the CONNECTIONS Conference, put on by Parks Associates. He'll be on a panel with some other movers and shakers in the support arena: CUSTOMER SUPPORT: Metcalfe’s Law or Murphy’s Law? Customer Support for the Digital Home Digital home technical support from a holistic perspective, from simple deployments to complete “Digital Home Trusted Advisor Services” Speakers Timo Auer , VP, TV, Content & Digital Home, TeliaSonera...(read more)

Tech Gifts for Mom this Mother's Day

2008-05-08T21:43:00Z

Ben Arnold at InventorSpot offers up this helpful (and reasonable) list of tech gifts for mom this Mother's Day. How do I know this list is spot-on? Because my own mother has been bugging me for a Kindle since last year. When giving mom the gift of tech, don't leave her out in the cold... support.com can help her get all her gadgety goodies up and running smoothly, and you don't have to lift a finger! Just have her call 1-800-PC-Support or visit www.support.com for a slew of services, including MP3...(read more)