support.com Blog

When Their Computers Go Bust, What Are Boomers To Do?

heatherh — Mon, 18 Aug 2008 18:56:00 GMT

Research Reveals Boomer’s Renowned “Do-It-Yourself” Drive Also Applies to Tech Problems, Often with Frustrating Results REDWOOD CITY , Calif., August 17, 2008 – The generation known for Beatlemania, Free Love and Rock and Roll are taking their place in...(read more)

What's New in the Operating System and Browser Ecosystems?

michaell — Thu, 14 Aug 2008 21:40:00 GMT

Windows XP and Windows Vista Operating Systems The Windows Vista blog is reporting that Microsoft is seeing a big shift to 64-bit PC's based on the number of 64-bit PCs connecting to Windows Update. In addition, Microsoft has just released a series of...(read more)

Always Wanted a PC-Driven Home Theatre?

heatherh — Thu, 07 Aug 2008 19:02:00 GMT

MSNBC weighs in on how to set one up. And, of course, support.com is ready to help keep the hub PC running smoothly and safe from security threats....(read more)

support.com Offers Tips to End Tech-Related Homework Headaches

heatherh — Wed, 06 Aug 2008 17:59:00 GMT

These days, hungry dogs and sloppy siblings take a backseat to crashed computers and corrupted files as likely homework excuses. To avoid headaches down the road, getting technology ready for the school year is one prerequisite to add to the Back to School...(read more)

support.com Announces the UNOFFICIAL "John Mayer Friends and Family (and Fans!) Discount"

heatherh — Fri, 01 Aug 2008 18:38:00 GMT

Recent video circulating the internet shows that John Mayer has a second talent-- providing empathetic (though, in John's case, not wholly effective) tech support over the phone. Considering John is otherwise occupied with his Summer tour and not available...(read more)

Hey, John Mayer! If the music thing doesn't work out, give us a call!

heatherh — Fri, 01 Aug 2008 16:56:00 GMT

Check out John Mayer -- caught on tape by the paparazzi delivering the kind of expert, empathetic tech support worthy of a support.com work-from-home Solutions Engineer. As Jim Leff (writer, jazz trombonist, co-founder of Chowhound.com and someone I've...(read more)

10 Efficiency Tips for Digital Photographers

heatherh — Thu, 24 Jul 2008 19:48:00 GMT

PC World weighs in on ways to take and share photos efficiently. For complete newbies to digital photography, support.com offers a Digital Camera Set-Up and training service that will have you ready to get the most out of your new camera in under an hour...(read more)

Enter to Win a Colorful Dell Inspiron Laptop and $100 in Services!

heatherh — Mon, 09 Jun 2008 16:52:00 GMT

Enter once per day for your chance to win a colorful Dell Inspiron lapton and $100 in services from support.com! Between book reports, work brought home from the office, personal communication and household tasks like bill paying, a computer crash can...(read more)

"Being Your Own IT Person Sucks!"

heatherh — Mon, 02 Jun 2008 23:02:00 GMT

We can't even tell you how often we hear from customers who share Steve Toback's sentiment (though, notably, often not his level of tech prowess.) "The real point of the post is this: I don't know if it's just me, but lately I've been afraid that, when...(read more)

Microsoft Vista Problems Continue a Year Later

heatherh — Thu, 22 May 2008 16:49:00 GMT

In a blog that rings true for many support.com users, Susan Hanley at Network World talks about her ongoing frustrations with Vista. Twelve hours out of a weekend on the phone with offshore tech support sounds like enough to drive anyone batty! If you...(read more)

Booby Trapped Media Files Snare 500,000+

heatherh — Tue, 20 May 2008 18:44:00 GMT

In one of the largest fake media outbreaks in years, more than 500,000 users might have been exposed to unsafe files. Read the story here , and remember to never open a file of unknown origin....(read more)

Tech Support for Moms: support.com is a Mom's Best Friend

heatherh — Wed, 14 May 2008 16:37:00 GMT

The mommy blog CoolFindsForMoms.com posted about their experiences with support.com. Check out their review here. We've always believed that we're offering a service that is perfect for SAHMs and moms in general (who inevitably end up being a home's IT...(read more)

We're making the support.com blog easier to find

heatherh — Mon, 12 May 2008 16:57:00 GMT

By linking it to Technorati and other directories. Technorati Profile...(read more)

Anthony Rodio to Speak at the CONNECTIONS Conference, Santa Clara, June 24 2008

heatherh — Fri, 09 May 2008 16:21:00 GMT

Anthony Rodio , support.com's EVP of worldwide operations, will be speaking at the CONNECTIONS Conference, put on by Parks Associates. He'll be on a panel with some other movers and shakers in the support arena: CUSTOMER SUPPORT: Metcalfe’s Law or Murphy’s...(read more)

Tech Gifts for Mom this Mother's Day

heatherh — Thu, 08 May 2008 21:43:00 GMT

Ben Arnold at InventorSpot offers up this helpful (and reasonable) list of tech gifts for mom this Mother's Day. How do I know this list is spot-on? Because my own mother has been bugging me for a Kindle since last year. When giving mom the gift of tech,...(read more)